Thank you for your purchase. Please read the following policies regarding product returns, exchanges, and refunds carefully:
Return Policy
You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only unopened items that are in the original packaging may be returned for a refund. If you have opened an item and want to return it, you may be able to return it and request a refund. If you have any questions about whether your opened product qualifies for return or refund, please contact a customer service representative at Support@DeepGapHemp.com and we’ll be happy to help.
Return Processing
In order to return a product, you must contact us by CLICKING HERE and submitting a return request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing a return authorization. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
Damaged Items
If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
Exchange Policy
Please check with customer support before placing your new order. You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer support department. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s). Please check with customer support before placing your new order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@deepgaphemp.com
Return Shipping
To return your product, you should mail your product using the USPS Postal Service to:
Deep Gap Wellness LLC
7378 Old 421 South #311
Deep Gap, NC 28618
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your original order shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CANCELLATION POLICY
You may cancel an order any time until it has been shipped. Once your order has shipped, you may not cancel it.